What The Company Does
Erlanger Express Plumbing takes calls for emergency and scheduled plumbing in Erlanger and the towns around it. Dispatch listens to the problem, asks what you can see and where the shutoff is, and sends a licensed plumber.
The work spans drains and sewer lines, hidden leaks, water heaters, toilets and faucets, sump pumps and small commercial buildings. The full list is on the services page, and the towns covered are on the areas page.
How A Job Is Handled
The plumber diagnoses first. That can mean running a camera through a line, testing the water meter, or opening a fixture to see which part failed. Only then does the price come up, with the options laid out so you can choose between a repair and a replacement.
When the work needs a permit, such as a water heater replacement or a new house sewer, the permit is part of the job. Repairing leaks and cleaning waste pipes does not need one under Kentucky rules.
What You Can Hold Us To
- The emergency line is open 24 hours a day, every day.
- You get a clear price before work starts.
- Plumbers sent to your home are licensed and insured.
- Requests are handled by phone, so you talk to a person and not a form.
Why Erlanger
The company's address is on Dixie Highway, the same road that carried the old Covington-Lexington turnpike traffic that Erlanger grew around. Being based in town matters on a night call because dispatch knows the grid of Erlanger, Elsmere and Edgewood streets, and sends plumbers from nearby rather than across the metro.
The town's housing spans a core platted in 1887 and a large post-1960s boom, so pipes in two neighboring houses can be 60 years apart in age. That is why the first step is always looking, not assuming.
The Kinds Of Calls That Come In
Most emergency calls fall into a few patterns. A drain that stopped overnight, a water heater that is leaking at the base, a pipe that split in a cold snap, a toilet that will not stop running, or a basement floor drain that is coming up. Each has a first move you can make before anyone arrives, and dispatch walks you through it.
Planned calls look different. Someone wants a sewer camera run before buying a house, a tankless upgrade, a bathroom roughed in, or old galvanized supply lines replaced. Those are scheduled around your day, and the same diagnosis-first approach applies.
Water And Sewer Service Behind The Plumbing
Water in this area comes from the Northern Kentucky Water District, and sewer service from Sanitation District No. 1. Knowing which side of the property line a problem sits on saves time. The pipes inside the house and the private sewer lateral to the main are the owner's responsibility, while the district main in the street is not.
When a problem could be on either side, a camera run through the line settles it. That is one reason sewer inspection is a service of its own, and not something to guess at before a dig.
How To Judge Any Plumber, Including Us
Ask for the license and check it with the state. Ask what the plumber found, not just what the plumber recommends. Ask for the price before work starts, and ask whether the job needs a permit. A plumber who answers all four without hedging is worth hiring, whoever it is.
Keep the first call calm and specific. Say where the water is, what you shut off and what you can still see, and the person on the line will take it from there.
Reaching A Person At Any Hour
The 24/7 line is the same number at noon on a Tuesday and at 3 a.m. on a holiday. There is no separate after-hours menu to work through, and no form to fill in first.
What This Page Does Not Claim
You will not find invented awards, review counts or founder stories here. If you want to verify a plumber, the Kentucky Division of Plumbing lets you check a license, and we encourage you to do that with any company before work begins.